Security

At Ross Family Trust we take all reasonable steps to ensure that the information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Ross Family Trust also takes all reasonable steps to protect your personal information that it holds from any misuse and loss and from any unauthorised access, modification and disclosure. Where any details are transmitted, we use 256-bit encryption through Secure Sockets Layer (SSL) technology.

The common name of encryption certificate may be that of either Ross Family Trust or our official hosting partner. This encryption process ensures that the information you give us is protected against any unauthorised access. If you have any queries concerning encryption please view the certificate or contact our Customer Service department. We have implemented and maintain the latest technology and security features, as well as strict internal guidelines to ensure the privacy of your personal information from any unauthorised access.

We will continue to enhance these features as technology changes and becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can ever be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Furthermore Ross Family Trust takes reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.

Shipping Policy

All of our prices include free shipping anywhere within Australia.

Order 1 or more items and only pay the price listed for the item(s) that you have ordered.

Orders maybe marked as shipped during the weekend and public holidays; these will not be posted until the Monday or the next day that the post office is open for collection.

Orders can be expected to take between 2-7 business days after collection from the post office; some rural areas may take longer.

Please remember that a signature may be required for your delivery so we recommend that you choose a delivery address where the goods can be signed by you during regular business hours.

 If Australia post tries to deliver your parcel and nobody is available to sign for it they will leave a parcel notice in the mailbox and you will need to arrange pickup from your local post office.

Express post can be chosen either before or during the checkout and costs an extra $9.20

Express post is available for Australian residents only.

Express post can take anything from 1-3 working days.

International post is free when ordering from the website, but a charge is added when ordering from elsewhere.

Faulty & Damaged items

We want you to be happy with your purchase so please choose your items carefully. 

When ordering a replacement part, please ensure that you have selected the correct item, as we do not offer refunds or exchanges on incorrectly ordered parts, we might do under special circumstances, but this will be decided by the business owner only.

Should the item you ordered be defective or damaged please notify us as soon as you receive it.

Faulty or damaged items must returned to us within 21 days from the purchase date for it to be eligible for defective or damaged replacement.

Please note that any returned item classified as defective must be returned with its original packaging and be complete. 

Items received by us that are incomplete and not with the original packaging, will be rejected and returned at your cost.

If we are unable to offer a replacement a full refund will be offered.

For defective items the postage costs for returns will be paid for by the buyer.

With all returns we strongly advise you to send it with Australia Registered Post, as we will not be liable for any lost or damaged shipments sent back to us.

Privacy Notice

At Ross Family Trust your privacy is important to us. Below you will find our privacy policy. Please take the time to read it carefully so you understand how we collect and use the personal information we ask you to submit.

When you register as a member with Ross Family Trust, you need to supply personal information such as:

• your name, address and contact details;
• your email details also your username
• a password for your account
• delivery address

The information you provide is your personal information and Ross Family Trust will not disclose or sell this information to any other person or organisation under any circumstances, without your prior permission, unless they are contracted to Ross Family Trust to keep the information confidential or are required to comply with all relevant laws including the Privacy Act. Ross Family Trust allows you full access to your personal information for viewing and updating which can be reviewed from the "My Profile" page. We only require this information to help us process and manage your online account.

Other ways we collect and use your personal information are:

• to contact members directly who need to communicate directly with Ross Family Trust;
• for shipping of orders;
• for billing purposes;
• for debt collection;
• to maintain your account information;
• for credit verification purposes, transactions, fraud, credit worthiness;
• to notify you about other or new services or promotions from time to time;
• to provide member support;
• to provide you with the products, services or information you have requested;
• for administration and notification of any Ross Family Trust hosted/run competitions;
• to develop and improve our products, benefits and services we offer to our members and website users;
• to distribute information about our other services and other organisations' services to you if you have selected to receive this information;
• to help us constantly improve our level of customer service, in order to maintain a consistent level of customer satisfaction;
• if required by law or to enforce, protect or apply rights, we may release such information as required;

We may also disclose information to business partners, certain generalised membership information for use in marketing goods or services to our members; this is done in such a way that will not reveal the identity of any individual member or customer to those business associates.

Mail

During the course of your Ross Family Trust membership, you may receive postal mail and/or emails from Ross Family Trust that contain information relating to your account, products and the service provided to you as an Ross Family Trust member, including but not limited to website changes, product additions, news and current updates concerning the industry, website and account, product availability and the status of orders, deliveries and/or any returns.

After your membership, from time to time we may contact you regarding offers or promotions that we think may be of interest to you. If you do not wish to receive these emails you can email us via our  or log into you account Via the “My account” Link and selecting “Subscribe or unsubscribe from newsletters”

Any links to external sites

We do where appropriate provide external links to other websites, whilst we endeavour to ensure the quality of these links, we do not take any responsibility for its advertisers, outgoing links or any other part of its website that is not under our direct control. We advise that users read the privacy policies of external sites before submitting personal information.

Site content

The Ross Family Trust website is frequently trawled and indexed by search engines such as Google and yahoo. Please note that website content written and submitted by a member, for example a review, will often be indexed and will therefore be listed within these search engine directories. This type of website content may contain the member’s name, if this constitutes part of the website content. The indexing and retrieval of such site content within search engines such as Google or yahoo is beyond the control of Ross Family Trust.

The quality of Data

We at Ross Family Trust take all reasonable steps to ensure that all personal information we collect and use is accurate, complete and kept up-to-date. To help us maintain this information we have provided a section under "My profile" for you to change, amend and update your personal and subscription details. It is your responsibility to ensure this information and any selections you choose remain accurate and complete.

Data security

At Ross Family Trust we take all reasonable steps to ensure that the information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorised persons. Ross Family Trust also takes all reasonable steps to protect your personal information that it holds from any misuse and loss and from any unauthorised access, modification and disclosure.

Where any details are transmitted, we use 256-bit encryption through Secure Sockets Layer (SSL) technology. The common name of encryption certificate may be that of either Ross Family Trust or our official hosting partner. This encryption process ensures that the information you give us is protected against any unauthorised access. If you have any queries concerning encryption please view the certificate or contact our Customer Service department.

We have implemented and maintain the latest technology and security features, as well as strict internal guidelines to ensure the privacy of your personal information from any unauthorised access. We will continue to enhance these features as technology changes and becomes available. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can ever be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Furthermore Ross Family Trust takes reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for any purpose.

Changes to our privacy policy

Ross Family Trust reserves the right from time to time to change this policy at its sole discretion. We will notify you of any updates of this policy by email. The most current version of the privacy policy will always supersede all previous versions and can be reviewed by clicking on the "Privacy policy" link located at the bottom of the pages of the Ross Family Trust website.

Contact Information

If you have any questions, comments or complaints, please use the following contact details:

Contact details for Ronald Ross

Please view our Contact Us